International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

In order to obtain the methods of assessing the quality of the functioning of the motor transport company, it is necessary to develop a methodology for quantitative evaluation of this quality. This methodology should be based on mathematical models of the quality of operations of the motor transport firm.
For purposeful formation of quality, the paper proposes an adequate method of analysis of this quality. At the same time, a method of evaluating the quality of the functioning of the automobile enterprise, evaluating the quality of the decisions taken to improve this property, and forecasting the expected quality of the functioning have been developed.

The study of the formation process of the operation quality of a transport firm is the most topical, since this process significantly determines the dynamics of its evolution. The paper presents the concept of the product and service quality, describes the difference between the service and the product, as well as a step-by-step scheme of quality development. The history of quality management development is also discussed on the example of three leading regions of the world: USA, Japan and Western Europe.
Methods for assessing the quality of products and services have been established, which are somewhat different from each other and are of great importance for assessing the activities of a transport enterprise.