Analysis of data to determine customer loyalty in the educational sphere using Kohonen maps

  • 1 Department of Computer Science and Robotics, Ufa State Aviation Technical University, Ufa, Russia


This paper analyses the loyalty of consumers of the university services (i.e., university students). If students are not only interested in receiving a degree, but also proud of the university, recognizing their social responsibility for it, being ready to lead an active life within the university, then the university gets an advantage among its competitors. This study investigates the loyalty of students with regards to the USATU. The main method of investigation was a questionnaire for students. The results of the research can be used by universities when they offer their services on the market


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