Abstract

Standard ISO 9001: 2015 brings some novelties which caused changes in the work of already certified organizations. Except of changes in terminology and structure of the standard, there has been a substantial change which opens up the possibility for the realization of effective quality management system. One such change is the introduction of the new standard’s requirement “7.1.6 Knowledge”, which emphasizes the obligation of establishing, maintaining and updating the knowledge of the organization.

Knowledge has become the main driving force in society and a major success factor. Knowledge of individuals integrated into a particular entity or organization, represents the highest value and intellectual capital of the organization. Since the knowledge is the main factor of organization’s success, it is necessary to adequately organize knowledge management in order to provide sustainable development of the organization. Knowledge management is a broad multidisciplinary and complex field that is constantly evolving and represents an essential driver of innovation in organizations.

In contrast of previous version of the standard, ISO 9001: 2015 has more requirements focused on providing knowledge and information, through which can be made the integration of knowledge management. Thus, the paper is focused on research of correlation between standards ISO 9001: 2015 and knowledge management. Accordingly, the paper gives an overview of identified techniques and ethods of knowledge management and analysis of their correlation with the requirements of ISO 9001 standard.