Change Management – The Impact of COVID-19 on Technology Use

    Science. Business. Society., Vol. 7 (2022), Issue 2, pg(s) 50-54

    Nowadays there are millions of people who use the internet and each of them is a potential customer for a company that offers online sales. Due to the rapid development of technology, companies that are interested in selling their products through the use of the internet will have to constantly seek for a competitive advantage in this fierce competition. E-commerce is emerging as a new way to help businesses increase competitiveness and thus contribute to the country’s economic success. The COVID-19 situation made people live differently, buy differently and think differently. During the period of total quarantine of individuals but also of shops, online trading was seen as a necessity by companies. The internet is a good way to get new requests from consumers. This is why it is important for online retailers. During the COVID-19 period, companies needed to manage change, finding new ways to be close to customers through online sales, but also designing new ways of working. The purpose of this article is to identify the management of changes by Albanian companies in the use of technology as well as e-commerce during and after the COVID -19 period.


    Change management as a marketing opportunity

    Science. Business. Society., Vol. 6 (2021), Issue 1, pg(s) 5-7

    Change is the only constant dominating business world today. How well managers cope with change has become a key skill which organizations look for. This applies in particular to marketing, where the rate of change is much faster than ever before. The purpose of this article is to reveal how change management can facilitate new marketing opportunities. The research methodology is based on an in-depth review and analysis of various qualitative and quantitative studies, of specialized literature in the field of change management and marketing. A model for change management in the marketing function is proposed, which helps a company to grow more innovative and with more marketing capabilities. This model improves marketing function through 5 steps: implementation of mission, vision and corporate values; implementation of information management systems; implementation of business culture of communication and brand identity; restructuring and optimization of processes and teams; continuous implementation of innovations and conducting trainings. It is argued that change management in the marketing department of a company under the influence of metamorphoses of external or internal factors can be seen as an opportunity for those managers who are agile, smart and visionary. The results summarized in this work may help marketing managers plan, implement and assess change processes, contributing to better company performance.



    Industry 4.0, Vol. 1 (2016), Issue 2, pg(s) 128-131

    New information and communication technologies have entered the market, facilitating full automation across a broad range of industries. This development is called Industry 4.0. Current predictions claim, there will be a redistribution of the workforce and a redesign of job profiles. New requirements are being placed on employees in terms of digital competence, problem solving or humanmachine communication. For companies, it is going to be crucial to develop an adequate personnel development strategy as part of their corporate strategy, thus providing various accompanying measures for the change process. What are the challenges the Human Resources departments are facing in their efforts to support their employees? This paper deals with various aspects of human resources and the impact of digitalization on the workplace of the future. Therefore a capability maturity model was developed and will be presented within this article. Using the model, companies can detect their individual level of digitization in the Human Resources field and will be able to implement a future development strategy.