International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

Quality is a process of continuous improvement or improvement of the processes creating the product. Our ability to manage quality characteristics has a significant impact on the depth of our knowledge of the process used for the desired transformation. The application of knowledge in process management depends on the dominant factor for management: human or machine. Each requires an appropriate form of transfer of knowledge. Depending on the type of “human-machine system”, it is possible to use various mathematical and logical tools to formalize the information. This article attempts to classify the types of mathematical and logical tools applicable to process management, depending on the “human-machine system” use.

The aim of the article is to present what benefits for the entity result from the implemented quality management system in accordance with the ISO 9001:2015 standard and whether having such a system is about organizational security and is effective protection against threats related to its functioning.