International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

As a result of increasing demands for mobility and high consumer expectations of society, the reliability of transport service becomes more modern, necessary and important. The reliability of transport service can be defined as the ratio between the supply (referred to in the schedule) and actually implemented public transport services. The patterns of passengers’ behavior in different situations, such as early arrival or delay of vehicles express the perception of transport service reliability in different manners. This article is a study on the impact of the reliability of transport process on the passenger behavior.