Abstract

An Administrative Information System (AIS) by definition includes digitized systems supporting storage, retrieval, processing and maintaining information in support of administrative services in one unit, regardless of its profile. AIS, operating within the health establishment, does not include document that is directly related to medical and health information, nor with patient data and records. The urgent need to develop application for administrative management of medical staff in MMA, stemmed from the fact that the institution has a number of components of an integrated information system in conformity with Bulgarian standards of medical care, which covers 90% of the activities in the hospital, however, it serves mainly medical and health activities and the related documentation, but not the administrative part.

The introduced in production three years ago solution is developed according to the following standards: ISO 13606-4: 2008, ISO / TS 21547: 2010, ISO 18308: 2011, ISO 27789: 2013 and ISO / IEC 15408-2, performs author`s system internally administrative services, satisfying the requirement to communicate to different users working in conditions ranging medical and non-medical legislation and statutory regulations. The goals that were put in implementation, on the one hand include requirements to facilitate the work of medical secretaries who are mainly responsible for the preparation of many administrative documents, on the other – to reduce and minimize the time consumption, consumables and labor, which itself actually lightens the organization of the document in MMA as a whole. The article presents a large-scale survey among staff of MMA on satisfaction of using the system, and analyzes and slices based on service period.