International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

As a result of increasing demands for mobility and high consumer expectations of society, the reliability of transport service becomes more modern, necessary and important. The reliability of transport service can be defined as the ratio between the supply (referred to in the schedule) and actually implemented public transport services. The patterns of passengers’ behavior in different situations, such as early arrival or delay of vehicles express the perception of transport service reliability in different manners. This article is a study on the impact of the reliability of transport process on the passenger behavior.

One of the most important characteristics of transport systems is the reliability of their performance. Significant global efforts are being made in this direction, both by the relevant government structures, and individual transport operators. These efforts are justified because improvements in the sphere of safety and reliability entail considerable benefits to transport users (reducing the waiting time of passengers, improving the quality of service in general, increasing supply chains reliability level, etc.) and for operators offering such a service (higher level of competitiveness, more revenues, etc.). This article examines the nature, existing problems and opportunities for improvement of approaches and methods of analysis, evaluation and management of exploitation reliability (and respectively transport service quality) of transport systems.