Smart services as scenarios for digital transformation

  • 1 Center of IST, Sofia University, Bulgaria


Digital transformation, new business models development and business processes automation ranks among the key business concerns and company priorities. In this context, smart services propose new models for service automation, combining data, analytical components and physical infrastructure in unique customer offerings. The present research aims to present the smart services potential, exploring its characteristics, perspectives and fields of application. First, the paper makes an overview of smart services features and concepts, then, it determines smart services perspectives and last, it presents use cases and industry sectors for smart services implementation.



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