Abstract

The development of “Smart Factories”, featured by the arrival of “Internet of Things”, “Cyber-Physical Systems”, “Cloud Computing”, “Big Data” etc., became widely deployed at the industrialized economies. Several researches highlighted the impact of utilizing such technologies (so-called Industry 4.0) on the industry; i.e. enhancement of products’ quality, manufacturing processes, and customers’ satisfaction. However, very few researchers focused on determining the impact of Industry 4.0 on enhancing the practice of Total Quality Management (TQM). This paper identified the set of qualitative and quantitative measures that can be used to determine the impact of implementing Industry 4.0 technologies at any industrial firm from a TQM perspective. The paper explored the TQM principles, identified qualitative and quantitative measures to be assessed, and suggested the means of data gathering sources and analysis techniques, hence, it would be possible in further research to determine the quantitative impact of Industry 4.0 on TQM