International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

This paper comprises an analysis of an automotive industry company in order to identify whether it has an effective quality assurance system, by monitoring the manner business processes are managed (identification, documentation and control) and whether system efficiency documentation has been developed. The application of different standards/systems for: quality, environment, employee health and safety, corporative social responsibility, food products safety, etc., requires new manager proactive management style and system orientation, as well as reengineering of business processes. However, for successful operation, it is not enough to develop a system that will provide designed quality, but also the costs to implement business processes are significant. In this paper, by applying the Pareto method for detection of points where most defects occur, the Ishikawa approach which reveals the causes of errors, checklists, as well as the Quick Response Quick Control methodologies; 8D (Eight disciplines); PFMEA, the business processes for procurement of raw and repro materials was optimized. The obtained results show that the implementation of these methodologies to optimize business processes leads to the defined quality and better productivity at the lowest costs in operation.

Success in the market can only be achieved if the business processes are designed and realized with the optimum use of the resources in order to do the best job for the first time, without any disadvantages, without waste of time and to the satisfaction of all the interested parties. Sustainable success can only be left out if innovations are being promoted and innovated. That is why this paper is based on innovations in correlation with the European Quality Award, so we are evaluating the state of innovativeness of the relationship with the model of business excellence. The enterprises have been analyzed through the questionnaire in accordance with the criteria for obtaining the international quality award.

The obtained data have united the experience and reality of significance of a number of certifed organizational systems in Montenegro. The analysis of data, principles and strategies that would be resulted from this research should help and provide useful directives in developing of a model for improving of organizational performance, in defining of measures to achieve a sustainable business systems, for increase of innovation, to contribute the strenghtening of links among the enterprises, scientific research and Innovation.