International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

Work in the public sector reflects democratic, economic, and social values as a whole. All institutions share the responsibility to deliver better value for citizens and businesses, thereby ensuring appropriate and meaningful sustainable economic and social development – i.e., prosperity for the Republic of N. Macedonia overall. For these reasons, this paper aims to define, establish, and highlight the importance of the public sector’s economic and social dimension, and to examine how, in both of its forms, that dimension affects motivation and job satisfaction among public-sector employees in the Republic of N. Macedonia.

The European Commission pays particular attention to the digital development of the economy and society. The Digital Economy and Society Index (DESI) has been an essential tool for measurement and monitoring since 2014. In 2021, the cardinal indicators of the DESI index were aligned with the 2030 Digital Compass targets, which have four key areas: digitally skilled population; secure and sustainable digital infrastructures; the digital transformation of businesses, and digitalisation of public services. In the present study, the authors examined the development of digital public services over the past five years, using σ-convergence to measure differences between the Member States and β-convergence to examine how countries could catch up. The individual indicators under the digital public service category have also been analysed to identify critical areas that need to be developed in the future for the digital public service to catch up with the leading Member States. The areas most needing improvement were user-centricity, transparency, and cyber security.