International Scientific Journals
of Scientific Technical Union of Mechanical Engineering "Industry 4.0"

Customer satisfaction is a priority for any business that wants to be successful over a long period of time. Feedback from customers who share their opinion about the products and services offered by the company gives a complete picture that can be used for precise planning, statistics and implementation of new aspects in the service. The purpose of this article is to present some techniques for processing data obtained from customer feedback.

The paper deal with methods for hardfacing used in small and medium sized ship repair enterprise. The difference between welding and hardfacing are explained. In first part of the paper are analyzed disadvantages and advantages of arc hardfacing welding methods, materials and consumables in hardfacing. After that are described two case studies from ship repair industry. In ship repair SME with restricted resource some of hardfacing methods are not applicable. In this paper are described hardfacing methods which are applicable in this type of ship repair yard.

The aim of this work is a reflection of the impact of innovation activites in the development of small and medium enterprises, especially in the long run. Innovation activites the trend of modern business, but at the same time is a prerequisite for sustainable long-term development.

On the basis of small and medium enterprises is instability, which is the result of inadequate business. Under inadequate shall be deemed to be a business that is unable to meet the demands of the business environment. Given these shortcomings, this paper will demonstrate the impact of innovation activites to increase the profitability of small and medium-sized enterprises in the long term.

The application of innovation activites in small and medium-sized enterprises includes organizational changes, starting with the method of management that will promote culture and climate that will encourage the adoption of new knowledge, skills, tools and all druh’s requesting to be placed in front of the business.