Study the work of specialized car service as queue theory

  • 1 Faculty of Transport –University of Ruse ―Angel Kanchev‖, Bulgaria
  • 2 Faculty of Natural sciences and education –University of Ruse ―Angel Kanchev‖, Bulgaria


Study the refusal of requests received in a specialized automotive service workshop in the city of Rousse was investigated. The present work analyses the average monthly requests from customers of the workshop and the number of the actual repairs is determined. The work in the service have been seen as a mass service system with a non-stationary mid-month incoming stream with queries. Under nonstationary conditions, the basic values of the system parameters were calculated and Mat Lab application was created. The proposed approach can serve as a methodology for analysing and optimizing the activity of other universal automotive service



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